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Frequently Asked Questions

What is Powered Water®?

Zerorez® cleaning services are based on our unique Powered Water® technology. Powered Water® is enhanced water that is electrolyzed and oxidized to... Read More
Zerorez® cleaning services are based on our unique Powered Water® technology. Powered Water® is enhanced water that is electrolyzed and oxidized to create a powerful cleaning solution without harmful toxins or chemicals. Powered Water® acts as an effective cleaning agent, which means we do not use harmful soaps or detergents to clean. Soap and detergent residues can bond to the carpet fibers and that continues to attract dust and dirt making your carpet re-soil quickly. The Zerorez® patented cleaning process uses Powered Water® and leaves behind no residue®.

Zero Residue Means Cleaner Longer®!

How Long Will It Take Our Carpet To Dry?

At Zerorez® we add steps to our cleaning process most carpet cleaners do not include which helps reduce the dry time. By pretreating and preparing the... Read More
At Zerorez® we add steps to our cleaning process most carpet cleaners do not include which helps reduce the dry time. By pretreating and preparing the carpet fibers for cleaning, we reduce the amount of water it takes to completely rinse the carpet clean. We take extra vacuum stokes to remove as much excess moisture as possible and we set up specially designed fans (air movers) as we clean in order to increase airflow and reduce the dry time. Our typical dry time is between 4 to 8 hours, but dry time can be affected by the temperature and humidity inside the home. It is completely safe to walk on the carpet as long as you're comfortable with the cleanliness of your feet. Feel free to ask your service technician for a complimentary pair of shoe coverings.

What Does Zerorez® Charge For Carpet Cleaning?

Zerorez® Carpet Cleaning Albuquerque NM charges by room. A room is considered an area ranging from 200 to 250 square feet. Other areas like hallways,... Read More
Zerorez® Carpet Cleaning Albuquerque NM charges by room. A room is considered an area ranging from 200 to 250 square feet. Other areas like hallways, stairwells, bathrooms, areas rugs, etc., are priced differently than the room rate. In addition we offer monthly specials. Please contact us by phone (505) 585-5053 or schedule online for an estimate of the services you are needing.

Is There an Extra Charge for Pet Odor Treatment?

ZEROREZ® understands that pet accidents happen, causing odor and discoloration on your floor(s). If not properly treated, biological matter such as urine... Read More
ZEROREZ® understands that pet accidents happen, causing odor and discoloration on your floor(s). If not properly treated, biological matter such as urine can create a breeding ground for bacteria creating an unhealthy environment. Most of our Pet Treatments have additional cost(s) and the technician will discuss those cost options prior beginning treatment. Any service recommended by a technician is of course, optional. Please note, if you decline a pet treatment it does void our 30-day Gotta Love It Guarantee® on that area of your home. If there is concern over a biological issue we will inspect the carpet with a special UV light that helps illuminate contaminates in the carpet and our trained technician will review the condition of the carpet, the severity of the biological contamination and what the options are available to treat the spots. Our technicians will be able to discuss all the options, costs and solutions with you prior to beginning any service.

How Should I Prepare for Zerorez® to Clean?

The day before your appointment we will send you an email with some helpful tips about your cleaning experience. Before we arrive for your appointment: 1. ... Read More
The day before your appointment we will send you an email with some helpful tips about your cleaning experience. Before we arrive for your appointment: 1. Vacuum all areas thoroughly. 2. Move any furniture you'd like us to clean beneath. Also secure long drapes so they do not contact damp carpet. 3. Clear the floor of small items (toys, books, etc.) and remove fragile items from table tops. 4. Double check to make sure the entrance to your home is not blocked.

How Often Should I Get My Carpet Cleaned?

How often your home or office needs to be cleaned is an individual and personal thing. Each property is different and things like the type of traffic and... Read More
How often your home or office needs to be cleaned is an individual and personal thing. Each property is different and things like the type of traffic and use, number of people, pets, outdoor environment, etc., contribute to the cleaning cycle. Most Carpet Manufacturers require you to have your carpets cleaned with Hot Water Extraction (HWE) every 12 to 18 months in order to maintain their warranty. Zerorez®s patented cleaning process goes above and beyond normal HWE so using Zerorez® will help you maintain your carpet's warranty. Cleaning more frequently will extend the life of your carpet.

What Service Does Zerorez® Offer in Addition to Carpet Cleaning?

Because Zerorez®'s Patented Powered Water® technology works incredibly well on all surfaces, we are proud to offer other services, including Carpet... Read More
Because Zerorez®'s Patented Powered Water® technology works incredibly well on all surfaces, we are proud to offer other services, including Carpet Cleaning, Area Rug Cleaning, Upholstery Cleaning, Mattress Cleaning and we are equipped to apply protectant to each as well. Zerorez also provides Tile, Grout, Stone Cleaning, Countertop Cleaning after we can apply sealant to assist with prolonging the cleaning and preventing staining. We also offer cleaning and conditioning of leather furniture and disinfecting hard surfaces with an EPA registered disinfectant.

What Can Zerorez® Do About Residue Left Behind?

Harmful soaps and detergents left behind by "Do it Yourself" spotting chemicals or improper cleaning techniques can create a sticky mess. Soaps and... Read More
Harmful soaps and detergents left behind by "Do it Yourself" spotting chemicals or improper cleaning techniques can create a sticky mess. Soaps and detergents are engineered to attract dust and dirt and if left in your carpet, they will continue to attract dust and dirt making your carpet re-soil quickly. Zerorez® cleaning process will neutralize and remove the sticky residue that has been left behind. Zerorez®'s carpet pre-conditioner is engineered without soaps and detergents so we do not add to the problem. By pre-treating and agitating the carpet, we start to break down the residues in your carpet. Thoroughly rinsing the carpet with our patented cleaning process and our Powered Water® we are able to flush out a lot of the existing soils and residue. Depending on the level of residue that has bonded to your carpet fibers, we may not be able to break it all down the first time we clean. After cleaning with Zerorez® it is important to perform subsequent cleanings without adding soaps or detergents back into the carpet.

Is There a Cancelation Fee if I Have To Cancel My Appointment?

No. We understand life is busy and unexpected things can change your schedule. If you need to reschedule, please call so our Customer Service... Read More
No. We understand life is busy and unexpected things can change your schedule. If you need to reschedule, please call so our Customer Service Representatives can help you select a better time. We do appreciate you giving us as much notice as possible (preferably a few days) so that we can adjust our schedule to accommodate the change.

Does Zerorez® Move Large Items, Breakables or Electronics?

We ask that you have all the small items you want out of the room before we arrive for your service. We will help move things up to the size of a three seat... Read More
We ask that you have all the small items you want out of the room before we arrive for your service. We will help move things up to the size of a three seat sofa or less than 50 pounds as long as the items are free and clear of breakables and electronics. This service is free of charge and by request only. Due to liability concerns, we do not move large or heavy furniture like pianos, entertainment centers, bookcases, large beds or other similarly heavy items. In addition, we do not move breakable items or electronics like televisions, game systems, computers, lamps, etc. Your technician will do a great job cleaning around any items left in the room.

Does Zerorez® Have a Guarantee?

ZEROREZ® offers a 30-day Gotta Love It Guarantee®! If you are unsatisfied for any reason we will gladly return to your home and re-clean the areas you are... Read More
ZEROREZ® offers a 30-day Gotta Love It Guarantee®! If you are unsatisfied for any reason we will gladly return to your home and re-clean the areas you are not happy with. We stand behind our work!

Is A Fabric Protector Applied To The Carpet?

The application of Fabric Protector is an additional service we offer. Most carpet manufacturers apply a topical fabric protector to their carpets during... Read More
The application of Fabric Protector is an additional service we offer. Most carpet manufacturers apply a topical fabric protector to their carpets during manufacturing. With time, this added layer of protector could be worn down or removed by harsh cleaning chemicals. Your carpet's ability to resist soiling and staining would be reduced over time, allowing spots and spills to become stains. Zerorez® uses the industry's best protectant that can be applied to the carpet after cleaning. Please check with your local franchise for a quote to apply fabric protector to your carpet or upholstery.

Can You Clean Area Rugs at Our Home?

We can clean some types of area rugs in your home as long as there are not biological issues in the rug (such as urine, blood, feces or vomit) and there is... Read More
We can clean some types of area rugs in your home as long as there are not biological issues in the rug (such as urine, blood, feces or vomit) and there is an appropriate surface to clean them on. For example we would not want to clean an area rug on top of your beautiful hardwood floors. We would be happy to provide a quote for your area rug cleaning needs.

What Days Are You Open?

Zerorez® New Mexico is open M-F from 7:30am to 6:00pm and Saturday from 9:00am to 3:00pm.

Do I Have To Be Home For The Cleaning?

While we prefer that you or someone of accountable age be home during your appointment, it is not required. We do appreciate having someone there to confirm... Read More
While we prefer that you or someone of accountable age be home during your appointment, it is not required. We do appreciate having someone there to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service. Our Service Technicians are employees, not sub-contractors and we are fully insured. Normally we collect payment when we have completed the work so if you are not going to be home, please make arrangements with our Customer Service Representative so we can gain access to the property (keys, codes and how we lock up when we are done) and make payment arrangements.

What is the Zerorez® Cleaning Process

Zerorez® patent-pending zr process™ incorporates a three-part system including:1. zr lifter® - uses counter rotating brushes to dislodge dead skin, hair... Read More
Zerorez® patent-pending zr process™ incorporates a three-part system including:

1. zr lifter® - uses counter rotating brushes to dislodge dead skin, hair and other particulates embedded in your carpet

2. Powered Water® - is enhanced water that begins its process by running through a softening removing impurities and minerals after which it is electrolyzed and oxidized to create a powerful cleaning solution without harmful toxins or chemicals. The positive charge of our water easily bonds to the dead skin, hair and other dislodged particulates.

3. zr wand™ - our patented zr wand™ incorporates the final step in our process by removing the germs, dirt, dust and allergens that have been previously dislodged and attached to our water.

Stated by the CDC, "Thorough cleaning is essential before high-level disinfection and sterilization because inorganic and organic materials that remain on the surfaces of instruments interfere with the effectiveness of these processes." (see CDC guidelines)

In addition, the zr wand™ has been proven to remove up to 2-times the water of our competition. Bottom line, carpets cleaned by Zerorez® dry faster and stay cleaner longer.

How Often Should You Vacuum Your Carpet?

If you clean your carpets as indicated by many carpet manufacturers (every 12-18 months), how often should you vacuum your carpets? According to Shaw... Read More
If you clean your carpets as indicated by many carpet manufacturers (every 12-18 months), how often should you vacuum your carpets? According to Shaw Industries (one of the world's largest carpet manufacturer), the best way to extend the life of your carpet and keep it looking its best is to "vacuum, vacuum, vacuum". To quantify the number of times recommended is based on many factors including how heavy the foot traffic is, the type of carpet, if there are pets (and the number), and even the type of vacuum being used. If dirt, germs or dust are allowed to remain on the carpet for any length of time, they may become deeper embedded (under the carpet backing and/or padding) making it impossible to remove and as traffic continues over the dirt it will cause the fibers to become permanently and visually damaged. Shaw recommends getting a vacuum that meets the industry standards and is certified by the Carpet and Rug Institute (CRI).